Field Service Fleet Management

Streamline workers’ workflows to boost quality, schedule teams for maximised productivity, increase employee safety and digitalise your in-field and back-office admin.

Trusted by AC services, gardeners, plumbing repair services, and other field services:

Exceed quality and customer expectations

Give workers all the necessary tools, break down tasks with easy checklists, digitalise PODs, share live tracking links, bill customers accurately, and go paperless.

Give your drivers all the tools they need

Let your drivers view their daily tasks, get job updates, communicate with managers, and accept jobs based on availability, all from one app so they have everything they need to do the best job.

Complete tasks efficiently with detailed checklists

Breakdown tasks for your in-field workers to follow, include side notes or special job requests and share a detailed to-do list with your team to ensure all jobs are completed.

Get electronic proof of job completion

Allow your workers to send you feedback on job progress from their mobile devices and submit electronic proof of job completion with photos and e-signatures to ensure jobs are done correctly and on time.

Enhance customer service and transparency

Share live tracking links that notify customers when workers are on the way so they can monitor job activity and progress, enhancing customer transparency, service quality and business relationships.

Bill customers accurately and timely

Live track your workers’ vehicles in real-time, monitor daily trip activity and allow them to add any extra completed tasks, as well as job progress via checklists and resources used, helping you bill customers accurately and timely.

Schedule and dispatch teams easily

View your workers’ schedules, plan jobs accordingly, dispatch your nearest driver in real time and indicate if special tools are needed.

View and plan team schedules for efficiency

Get a complete view of your workers’ schedules for the day or week so you can plan jobs based on their availability and make sure all tasks are accounted for to maximise productivity.

Dispatch and assign jobs faster

Live track your in-field service vehicles to see their exact whereabouts and availability, get their distance from your customer’s location and digitally assign and dispatch tasks to your nearest drivers in real time so you can complete jobs quicker.

Schedule additional equipment for jobs

Give your workers detailed tasks with clear deliverables and schedule any special equipment needed on-site so they can perform jobs efficiently without unnecessary delays.

Everything in one place for in-field workers

Workers will have a single point of reference of all jobs that need completion, including locations, tasks, times and contact numbers, empowering them to stay on track and accountable for work allocated to them.

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Keep your field service team productive

GPS-track your drivers in real-time, monitor job start and end times and ensure workers remain in assigned areas near job sites.

GPS track your in-field service vehicles

Equip your in-field service fleet with GPS tracking technology to locate your vehicles 24/7, in real time and access their entire trip history to ensure your workers are active and not misappropriating vehicles.

Monitor job start, end and completion times

Get full reporting to know when drivers start jobs, arrive at locations, complete each task, finish a job and start a new job, helping you manage any bottlenecks in your operation and pinpoint areas for increased productivity.

Benchmark your drivers

Compare drivers using contextualised metrics like jobs per day and hours per job to understand which team members need increased support to improve their workflows and increase output.

Keep your in-field team in assigned zones

Set virtual boundaries around areas your team operates within and receive alerts when your drivers enter or exit these zones to ensure there is always a driver nearby the job sites or customers for efficient service and urgent responses.

Amplify driver safety and reinforce your brand

Audibly alert distracted drivers in real time, stop speeding with a speed-limit buzzer, coach drivers with real footage and gamify safety to reduce accidents, fines and prevent brand damage.

Detect and prevent distracted driving

Empower your field fleet with AI cameras that audibly alert drivers in real time when fatigue, cell phone use, smoking and other distracted driving behaviours are detected to prevent accidents in real-time.

Stop drivers speeding in real time

Help your in-field drivers clamp down on speeding with a buzzer that audibly alerts them when pre-set speed limits are exceeded so they can be reminded to slow down and drive more cautiously to prevent accidents and avoid fines.

Score and coach drivers with real footage

View driver scorecards and real video footage of your in-field drivers’ road behaviour to gain coaching insights on where safer driver practices are needed to reinforce your fleet’s safety and brand image.

Rate, gamify and reward good driving

View driver behaviour ratings and reward drivers who don’t speed, brake harshly, corner recklessly, accelerate aggressively, and more, so you can instil a safer driving culture into your fleet.

Digitalise in-field and back-office admin

Set and receive admin reminder alerts, validate fuel claims, slash fuel costs, master fleet maintenance and automate reporting.

Digitalise fleet admin with automated reminders

Get automated notifications for license renewals, insurance fees, toll payments and more sent to you and to help you digitally manage your field vehicles’ compliance and other admin needs.

Validate fuel claims and save costs

Our system automatically matches each of your field vehicles’ fuel transactions to their telemetry data to verify fuel claims, pinpoint any fuel theft or fraud to reduce admin workloads and save your fleet money.

Monitor and manage fuel consumption

Use fuel sensors to track your fleet's fuel consumption with kilometre-per-litre reporting, compare your fleet against your industry, and view graph readings of fuel consumption levels to pinpoint inconsistencies, reduce fuel wastage and save costs.

Prevent unnecessary fleet maintenance

Set preventative maintenance reminders based on real-time odometer readings, receive engine diagnostic alerts and let drivers digitally conduct vehicle inspections so you can address any issues before they escalate.

Free up resources with automated reporting

Instantly access and view all your in-field vehicles’ needs from one customisable dashboard and have all these insights emailed directly to you at your preferred times so you can manage your fleet from anywhere.

How we helped other fleet management security businesses similar to yours

Concord Cranes found it difficult to accurately record the hours each crane worked, making itchallenging to maintain and deliver them to their clients on time.

70%

Improvement in driver safety incident rates due to driver behaviour monitoring software

100%

Increase in the ability to quickly track and locate any BCI response vehicle thanks to GPS live tracking technology

XX%

Improved driver accountability for faster response times with the help of geofencing alerts notifying you when drivers exit or enter patrol zones.

“Using Cartrack’s advanced fleet management, we have been able to increase our operational efficiency to deliver a better service to our customers, as well as effortlessly establish a maintenance cycle that reduces our costs and increases our fleet longevity.”

Gareth Langley

Operations Manager, Concord Cranes

FREQUENTLY ASKED QUESTIONS (FAQ)

My technicians are spread across a large service area, how can I ensure efficient scheduling?

Yes, manual scheduling can be overwhelming when dealing with multiple locations and jobs. Cartrack’s fleet management software helps you easily manage this process. It automatically optimises routes based on drivers, locations and any specific requirements to tell you who to assign which tasks to. You can also view your vehicles in clusters per location to help you quickly see how many workers/vehicles you have in a specific area, and digitally schedule your nearest available worker without overbooking individuals to avoid unnecessary delays, especially for urgent jobs.

Can your in-field service solution work in areas where drivers lose cellular connection?

Spotty internet/cellular service can disrupt communication and lead to delays. Cartrack’s field service fleet management system allows you to continue working offline and will automatically update you on your job progress once the connectivity returns to ensure no data is lost and operations can continue even in remote areas.

Keeping customers informed and happy can be tough when technicians are constantly on the move. How does your solution improve customer service?

Frustrated customers are never a good thing. Cartrack’s Field service fleet management software helps you prioritise the customer experience. It allows for features like automated customer notifications about technician arrival times and job progress. Additionally, technicians can collect electronic proof-of-service through the app, saving time and ensuring customers have a record of completed work. This level of transparency builds trust and fosters a positive customer experience.

I'm concerned about the learning curve for my team. How easy is your software to use?

We prioritise user-friendliness. Cartrack’s software features an intuitive interface designed for easy adoption by technicians of all technical backgrounds. We also offer comprehensive training resources, including video tutorials and interactive guides, to ensure your team feels confident and comfortable using all functionalities. Additionally, our dedicated support team is always available to answer any questions and provide ongoing assistance.

Is your software scalable enough to grow with my business?

Cartrack’s software is designed to be modular and scalable. As your company grows, you can easily add new features and functionalities to meet your evolving needs. Our team is also committed to continuous improvement, so you can be confident that our software will stay ahead of the curve and accommodate new challenges within the field service industry.

Resources

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