Diag

Diag is a leading medical laboratory in Vietnam, operating a network of patient service centres and client branches. The company manages complex logistics for specimen transport, consumables and essential documents, as well as at-home blood collection services, supporting both forward and reverse logistics between its facilities and client locations.

70+

Different EV models successfully integrated

3,300+

Vehicle deliveries over 90 days

Scope of business

Diag is a leading medical laboratory in Vietnam, operating a network of patient service centers and client branches. The company manages complex logistics for specimen transport, consumables and essential documents, as well as at-home blood collection services, supporting both forward and reverse logistics between its facilities and client locations.

Challenge

Limited Visibility
Difficulty tracking the real-time location of nurses and drivers, leading to uncertainty about trip progress and estimated arrivals.
Inefficient Routing
Manual planning of complex delivery routes resulted in geographically inefficient operations and increased lead times.
Communication Gaps
Separated booking systems and reliance on chat groups for driver assignments caused delays, miscommunication, and service modifications challenges.
Manual Processes
Dispatcher tasks were error-prone and time-consuming, with jobs managed in spreadsheets and chat groups.
Lack of Proof of Delivery
No robust system to capture delivery records, timestamps, or digital signatures, making complaint resolution and performance tracking difficult.

Solutions Implementation

Diag implemented Cartrack’s advanced delivery management solution, integrating real-time locations and job statuses, digital booking, and route optimisation to address its operational challenges.

Real-Time Journey Tracking

Live GPS Monitoring
Drivers and nurses are tracked in real time via a map view, enabling precise location monitoring and prompt response to issues.

Full Visibility
Job status updates along with trip visibility reduced deviations and delays, and gave the necessary operational control to scale the business.

Route Optimisation

Automated Route Planning
Allows for efficient routing and resource allocation, reducing manual errors and improving delivery speed.

Multiple Stop Optimisation
Automated planning for complex, multi-stop routes that sped up overall operations, reduced fuel consumption and increased driver productivity.

Centralised Booking & Smart Dispatch

Unified Booking Platform

Centralised system streamlines communication, status updates, and transparency.

Smart Dispatch
Automated dispatching enables faster response times and reduces manual workload.

Full Reporting

Proof of Delivery
Captures all crucial touchpoints, including photos, digital signatures, and timestamps.

Incident Tracking
Allows granular tracking of events and incidents for improved complaint resolution and decision-making as well highlighting operational improvements needed.

Business Impacts
Business Scale
1,000 + Trips daily between Diag and client locations
1,700 Client locations serviced
3,000 Monthly home collection requests

Dispatcher Efficiency
25% Faster response time; fewer client complaints

Delivery Speed
70% Of branches saw improved lead times

Cost Savings
Driver, nurse, admin and fuel costs
Reduced reliance on costly third-party software

Transparency & KPIs
Real-time data enables better KPI design and decision-making

Conclusion
By adopting Cartrack’s integrated delivery management solutions, Diag has significantly enhanced its operational efficiency, reduced costs, and improved service quality for its clients across Vietnam. The platform’s real-time tracking, automated routing, and centralized information have set a new standard for medical logistics in the region.

By adopting Cartrack’s integrated delivery management solutions, Diag has significantly enhanced its operational efficiency, reduced costs, and improved service quality for its clients across Vietnam. The platform’s real-time tracking, automated routing, and centralized information have set a new standard for medical logistics in the region.s

Conclusion

Diag Laboratories’