Freight Mark

Freight Mark is an integrated logistics provider based in Malaysia, serving both domestic and cross-border routes between Singapore, Malaysia, and Thailand. To deliver excellent service to its customers, the company relies on real-time visibility and accurate data.

70+

Different EV models successfully integrated

3,300+

Vehicle deliveries over 90 days

Scope of business

Freight Mark is an established, asset-based integrated logistics provider in Malaysia operating high-frequency routes. Managing time-sensitive, containerised, and high-value freight at scale, Freight Mark relies on Cartrack’s real-time visibility, disciplined execution, and accurate operational data across its entire fleet to consistently meet customer Service Level Agreement (SLA).

Challenge

Limited Fleet Visibility During Operations
Freight Mark experienced gaps in real-time visibility in some routes, making it difficult to track live locations, monitor journey durations, and accurate ETAs across different operating areas.
Delays, Route Deviations and Unpredictable Trip Progress
Long-haul drivers occasionally deviated from approved routes due to congestion or personal familiarity, with dispatch teams only discovering issues after delivery timelines were already impacted.
Fuel Theft and Fuel Cost Leakage on Long-Haul Routes
Extended journeys exposed the fleet to fuel theft, unauthorised refuelling, and excessive idling, without clear trip-level insights to pinpoint where losses were occurring.
Driver Safety, Fatigue and Operational Risk
Long driving hours and varying road conditions made it challenging to monitor speeding, harsh driving, fatigue, and unsafe in-cabin behaviour, increasing safety, insurance, and service risks.

Solutions Implementation

Freight Mark deployed Cartrack’s fleet intelligence and vision solutions to strengthen real-time control, safety, fuel accountability, and operational transparency across their operations.

Seamless GPS Tracking

Cartrack provided continuous GPS tracking across roaming zones, ensuring uninterrupted visibility of vehicles moving between different operating areas.

Real-Time Fleet Visibility and Alerts

With live dashboards and real-time alerts, Freight Mark gained immediate visibility into trip progress, delays, and route deviations, enabling proactive intervention before issues escalated.

Route Monitoring and Trip Discipline

Real-time route deviation alerts reinforced compliance on both long- and short-haul trips, reducing unnecessary detours and improving fleet utilisation.

Fuel Monitoring and Fuel Theft Prevention

By leveraging fuel, idling, and refuelling data, Freight Mark identified fuel theft in real time, curbed unauthorised refuelling, and used idling reports to ensure accurate billing for warehouse waiting time.

Vision Solutions: In-Cabin and Fuel Monitoring

AI multi vision cameras and fuel-tank facing cameras provided visibility into driver behaviour and fuel activity, strengthening accountability, investigations, and dispute resolution.

Driver Safety Monitoring and Coaching

By identifying high-risk drivers through behavioural insights, Freight Mark delivered targeted coaching to improve safety, reduce fatigue, and protect cargo on long-haul routes.

Business Impacts

Operational Visibility and Control

100% continuous GPS visibility across roaming zones with no loss of signal

Delivery Reliability

18% improvement in on-time delivery performance

Fuel and Cost Efficiency

15% reduction in fuel wastage through idling control and route compliance

Safety, Security and Risk Reduction

30% reduction in harsh driving events (speeding, harsh braking) within the first 6 months
20% reduction in safety-related incidents through AI vision monitoring and driver coaching

Conclusion

By implementing Cartrack’s fleet intelligence and vision solutions, Freight Mark gained real-time control over its daily operations. Continuous GPS visibility, fuel and idling monitoring, and driver safety insights have improved efficiency, reduced risk, and strengthened service reliability across multiple operating areas.

“Cartrack gives us real-time visibility with zero lag across our operations, which has significantly improved our control over fleet movements. The dashboard is intuitive, reports are generated instantly, and everything we need is accessible in one click.”

Jun Yao

Freight Mark Operations Manager