EN 
VI 
Cross Shuttle
70+
Different EV models successfully integrated
3,300+
Scope of business
The fleet operates in multiple shifts with strict departure schedules, serving individual passengers, corporate clients, and airport mobility needs that require high punctuality.
In a single day, hundreds of fleet units operate simultaneously with repetitive travel patterns, precise pick-up and drop-off times, and safety and comfort standards that must remain consistent across all routes.
Challenge
- Delays and Route Deviations Affecting Passenger Satisfaction
The operations team struggled to identify the causes of fleet delays, as drivers frequently took alternative routes, leading to inconsistent arrival times and increased passenger complaints, especially on time-sensitive airport routes. - Limited Real-Time Fleet Visibility
Initially, Lintas Shuttle’s fleet positions were only known through driver reports via phone calls or text messages. The operations team had no visibility to determine whether a vehicle had departed, was stuck in traffic, or had stopped too long outside operational points. This condition slowed down decision-making and made it difficult to provide accurate information to passengers. - Complex Fleet Coordination and Multi-Route Scheduling
Lintas Shuttle manages various types of services: regular shuttle, airport transfers, daily rentals, and parcel delivery. Each service has different priorities and durations. Without a centralised system, dispatchers relied on manual communication and separate records to ensure unit availability. This often resulted in scheduling conflicts, idle fleet units on certain routes, while other routes experienced shortages. - Inconsistent Driving Behaviour and Safety Risks
As a passenger transport service, safety standards are critical. However, without driving behaviour data, violations such as overspeeding, harsh braking, or vehicle usage outside working hours were difficult to prove. The risk of accidents and passenger discomfort became major concerns for management. - High Fuel Costs and Limited Consumption Control
High-intensity intercity operations made fuel one of the largest cost components. Before implementing a monitoring system, it was difficult to distinguish normal consumption from waste, excessive idle time, or potential fuel misuse in the field. - Slow Reporting and Work Validation
Trip reporting, operational hours, and vehicle usage were still conducted manually, often leading to scheduling conflicts or unit unavailability. This made performance evaluation and historical analysis for future operational planning more challenging.
Solutions Implementation
Lintas Shuttle implemented Cartrack’s advanced delivery management solution, integrating real-time locations and job statuses, digital booking, and route optimisation to address its operational challenges.
- Real-Time Tracking & Fleet Visibility Dashboard
Cartrack provides real-time visibility of the entire fleet. The operations team can monitor vehicle locations, trip status, and ensure that fleets start and complete routes according to schedule. This information is also used to provide more accurate estimated arrival times to passengers.
- Route History
Historical trip data allows management to evaluate routes taken by drivers, identify deviations, and establish standard routes for each service. This helps reduce unnecessary travel time and improve service consistency.
- Route optimisation
By using routes recommended by the system based on time and proximity, Lintas Shuttle can avoid inefficient routes, congestion-prone areas, and restricted zones. As a result, shuttle punctuality is improved and provides a more comfortable travel experience for passengers.
- Driver Scorecards & Safety Coaching
Driver behaviour is monitored through driver scorecards. Using this data, operations managers can implement targeted coaching programs focusing on speed, braking, and acceleration which led to improved driver discipline and reduced accident risks.
- Fuel Sensor & Fuel Management
Cartrack provides full visibility of fuel refueling and consumption. Any anomalies can be immediately followed up, helping the company reduce waste, prevent fuel theft, and control fuel costs.
- Full Reporting & Operational Validation
Comprehensive reports make it easier for management to validate vehicle operational hours, support rental service billing, and provide historical data for route analysis and planning.
- Live Vision
In-vehicle cameras provide visual evidence in the event of incidents during trips. This feature is useful for enhancing passenger security, accelerating investigations, and helping management ensure consistent driver service standards.
Business Impacts
Operational Scale
150 Active Vehicles
Operating on major intercity and airport routes, serving passenger transport, rental, and parcel delivery daily.
Cost Reduction 3%
3% Decrease in operational costs through fuel control and route compliance.
Efficiency 10%
10% Improved fleet productivity and dispatcher coordination.
Driving Safety 60%
60% Reduction in accident rates through driver behaviour monitoring.
Customer Satisfaction Increase 10%
10% Higher passenger satisfaction due to improved punctuality and more consistent service.
- Transportation
